Effective Date: June 11, 2026
Last Updated: June 11, 2026
Collaborative Credit Solutions, also referred to as “CCS,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Workwithcollab.com, submit a form, schedule a consultation, communicate with us, or use our coaching, planning, education, and customer-support services.
By using our website or services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
We may collect personal information that you provide directly to us, information collected automatically through our website, and information from service providers that help us operate our business.
We may collect the following information when you fill out a form, contact us, schedule a consultation, request information, or work with us:
Name.
Email address.
Phone number.
State or general location.
Information you provide in website forms.
Scheduling and appointment information.
Communication preferences.
Information you choose to share about your goals, budget, household, planning needs, or coaching preferences.
Payment and billing information.
Records of your communications with us, including calls, emails, text messages, form submissions, and customer-support requests.
SMS/text messaging consent information, including your phone number, opt-in status, opt-in source, date and time of consent, and opt-out status.
Please do not send passwords, full account numbers, government identification numbers, or other highly sensitive information through unsecured forms, email, or text message.
When you visit our website, we or our service providers may automatically collect certain information, such as:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Links clicked.
Date and time of visit.
Referring website or source.
General website usage data.
Cookie, pixel, analytics, and similar technology data.
We may use personal information to:
Respond to your questions and requests.
Schedule consultations, appointments, and follow-ups.
Provide coaching, planning, educational resources, and customer support.
Personalize your experience with our services.
Send appointment reminders, service updates, and administrative messages.
Communicate with you by phone, email, text message, or other methods you have authorized.
Process payments, invoices, billing, refunds, and account-related requests.
Maintain internal business records.
Improve our website, resources, services, and customer experience.
Monitor website performance and security.
Prevent fraud, misuse, unauthorized access, or unlawful activity.
Comply with legal obligations, regulatory requirements, court orders, subpoenas, or lawful requests.
Enforce our Terms & Conditions and other agreements.
If you provide your mobile phone number and opt in to receive text messages from us, we may send SMS or MMS messages related to your inquiry, appointments, account updates, requested information, reminders, service updates, and customer-support communications.
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any text message from us. After you reply STOP, we may send one confirmation message confirming that you have been unsubscribed. For help, reply HELP or contact us at info@workwithcollab.com.
Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, messaging delivery, appointment scheduling, technical support, or payment processing, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you provide your email address, we may email you regarding your inquiry, appointments, services, account, customer-support requests, educational resources, and administrative notices.
You may opt out of marketing emails by using the unsubscribe link in an email or by contacting info@workwithcollab.com. We may still send non-marketing emails related to your account, services, appointments, transactions, security, legal notices, or customer support.
We do not sell personal information. We do not share mobile opt-in data or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may share personal information only as described below:
We may share information with service providers that help us operate our website and business, such as:
Website hosting providers.
Form and scheduling platforms.
Email service providers.
SMS/text messaging providers.
Customer relationship management platforms.
Payment processors.
Analytics providers.
Data storage providers.
Customer-support tools.
Security and fraud-prevention vendors.
Professional advisors, such as legal, accounting, or compliance professionals.
These service providers are authorized to use information only as needed to provide services to us or as required by law.
If you ask us to coordinate with a person, company, professional, or organization you have selected or approved, we may share information reasonably necessary to complete your request.
We may disclose information when we believe it is necessary to:
Comply with applicable law.
Respond to lawful requests, subpoenas, court orders, or legal processes.
Protect our rights, property, business, users, or others.
Investigate fraud, misuse, security issues, or unlawful activity.
Enforce our agreements.
Cooperate with regulators, law enforcement, or government authorities.
If we are involved in a merger, sale, acquisition, financing, reorganization, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, improve performance, understand visitor activity, measure marketing effectiveness, remember preferences, and help secure our services.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Payment information may be collected and processed by third-party payment processors. We do not store complete payment card numbers unless required for a lawful business purpose. Payment processors may handle your payment information according to their own privacy policies and terms.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, system, transmission, or storage method is completely secure. You are responsible for using secure networks, protecting your devices, and avoiding the transmission of sensitive information through unsecured channels.
We retain personal information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and document communication consent, including SMS/text messaging consent.
Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and business needs.
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and verification requirements.
You may also:
Opt out of text messages by replying STOP.
Request text-message help by replying HELP.
Opt out of marketing emails by using the unsubscribe link or emailing us.
Update your contact information by contacting us.
Ask privacy-related questions by emailing us.
To submit a privacy request, contact info@workwithcollab.com.
Our website and services are intended for adults who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact info@workwithcollab.com, and we will take appropriate steps to delete it.
Our website may contain links to third-party websites, tools, platforms, or resources. We are not responsible for the privacy practices, content, terms, or policies of third parties. You should review the privacy policies and terms of any third-party website or service before using it.
We work to protect personal information and provide helpful coaching and support, but we do not guarantee that any website, technology system, communication channel, or service will be error-free, uninterrupted, or completely secure. We also do not guarantee any particular personal, business, or financial outcome from using our website, resources, or services.
We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.
For questions about this Privacy Policy or your personal information, contact us at:
Collaborative Credit Solutions
Website: Workwithcollab.com
Email: info@workwithcollab.com